Booking Terms & Conditions

1. THE AGREEMENT

All bookings are made with Australian Wildlife Adventures Pty Ltd ABN: 59 61111 6664, trading as Untamed Escapes. By booking a tour with us, you agree to have read and accept these Terms and Conditions.

2. VALIDITY

Departure dates, itineraries and rates are valid from the 1st of August 2025 until the 31st of March 2027. All prices are in Australian Dollars and include GST. Rates and conditions are subject to change without notice.

3. PAYMENT TERMS

Day tours need to be paid in full at the time of booking to be confirmed. All other tours require a 40% deposit per person to confirm the booking. The balance is due 14 days before departure. If your booking is made within 30 days of the departure date, then the full amount is payable at the time of booking.

Please note that group bookings and charters have different deposit requirements. Contact Us for information.

4. ACCEPTANCE OF BOOKING AND FINAL PAYMENTS

If we accept your booking, we will issue a confirmation invoice. A contract will exist between us from the date we issue the confirmation invoice, or if you book within 14 days of departure, the contract will exist when we accept your payment. Please refer to your booking confirmation invoice for details regarding final payments. If this balance is not paid on or before the due date, we reserve the right to treat your booking as cancelled.

5. FLEXIBLE CANCELLATION POLICY

A cancellation will only be effective when we receive written confirmation of the cancellation. Please be aware that different cancellation conditions apply when booking through third-party travel agents. If you cancel a tour, the following conditions apply:

Day Tours

Extended Tours

6. CANCELLATION BY US

Our tours are confirmed to depart once the minimum group size is met, as outlined in the “Know Before You Book” section of each itinerary.

We may cancel a tour up to one day before departure for Day Tours and 14 days before departure for Extended Tours. In some cases, we may also cancel a tour before departure if unforeseen external circumstances make it unfeasible to operate the planned itinerary.

If we cancel your tour (excluding cancellations due to a Force Majeure Event), you will have the option to transfer your payment to another departure date or receive a full refund. In cases where the tour is cancelled due to insufficient numbers, we will refund your tour price in full.

It is important to note that we are not liable to reimburse you for any other losses or costs incurred due to the cancellation, such as for flights or accommodation. We recommend travel insurance with cancellation protection to cover such circumstances.

Please note that if you choose to leave the tour after it has commenced, refunds for unused services cannot be provided.

Cancellation due to Force Majeure

If a tour is cancelled due to a Force Majeure Event, we can offer a choice of:

 (a) a 100% credit of monies paid for the trip; or

 (b) a refund minus unrecoverable costs.

If the cancellation due to a Force Majeure Event occurs after a trip has commenced, we can offer a choice of a pro-rata:

 (a) 100% credit for the days that remain on the trip; or

 (b) refund minus unrecoverable costs of the days that remain on the trip.

Any credit resulting from cancellation under the Force Majeure is valid for three years and may be applied towards any other available tour offered by us. The credit is not redeemable for cash and excludes third-party operators, as they will have their own booking conditions.

In such circumstances, there will be no claim for damages by either party against the other, and we are not responsible for any incidental expenses that the client may have incurred as a result of the booking, including but not limited to visas, vaccinations, travel insurance excess or non-refundable flights.

7. GROUPS & CHARTERS

Bookings of ten or more people are considered a group, and different deposit and cancellation policies apply. Our Groups & Charters Manager will outline these upon inquiry.

8. PRICES & SURCHARGES

Our tour prices are set each year; however, they can occasionally be subject to variation for promotional purposes, which is standard practice within the travel industry. This means our rates may vary at any time in accordance with demand, market conditions and availability. Different passengers on the same tour may have been charged different prices.

Any reduced pricing or discounts that may become available after you have paid your deposit will not apply. If you wish to cancel your booking to take advantage of a lower price, full cancellation conditions apply. The most up-to-date pricing is available on our website.

9. BOOKING AMENDMENTS

One change of departure date is allowed with no fee. However, if you wish to transfer from one tour to another or transfer your booking to another person, you must notify us at least 31 days before the proposed departure date.

A fee of $100 may apply for any additional changes. If you notify us less than 31 days before the proposed departure date, the refund policy applicable to cancellations may apply. This fee is in addition to any charges levied by hotels, ground operators or airlines. No amendments are permitted to the booking within 14 days of departure.

10. YOUR DETAILS

For us to confirm travel arrangements, passengers must provide all requested details with the balance of the tour price. Necessary details vary by tour; they include but are not limited to full name, date of birth, nationality and any pre-existing medical conditions that may affect your ability to complete your travel arrangements.

11. RECONFIRMING BOOKINGS

All bookings need to be reconfirmed by calling +61 8 8687 0455 two days before departure. At this time, the pick-up point and time for the tour will be confirmed, and we will check that you have completed your Online Check-in and ‘Fit for Travel’ self-declaration (See point 7).

12. FIT FOR TRAVEL DECLARATION & ONLINE CHECK-IN

All passengers must complete an online check-in, which includes a ‘Fit for Travel’ self-declaration to confirm they are free from illness. Two days before their scheduled departure, they will be emailed a link to complete the online check-in for their tour. The online check-in is mandatory for all passengers and must be completed at the latest 24 hours before departure. It includes standard questions such as “Do you currently have any flu-like symptoms?”.  

Our staff and passengers’ safety are paramount, so customers answering YES to this question will be requested not to participate in the tour. In this case, we will transfer your booking to a future date and hold the paid amount on file as a credit.

13. CHILD POLICY

Passengers under the age of 18 need to be accompanied by an adult or caregiver. While all care is taken, the responsibility of children on tour rests entirely with the parent or caregiver. Please note that we accept children of all ages travelling on our private charter tours.

It is recommended that children under 12 years do not travel on the Adventures to Awaken camping tours due to the adventure-based activities in the itineraries. Passengers on our Retreats Reimagined need to be 15 years or above.

Passengers 12 years and under at the time of departure are charged at 80% of the adult rate.

14. FITNESS & MOBILITY

There is no upper age limit; however, all travellers are responsible for self-assessing their mobility and comfort with these activities. Our adventure tours are designed for travellers who enjoy nature, hiking, and spending time outdoors. A moderate level of fitness is required, as activities may include walks of 3–10 km on uneven ground, swimming and sleeping in swags.

If you have concerns about mobility or pre-existing health conditions, we strongly recommend consulting your doctor before booking. Please also inform our team of any relevant medical conditions before travel so that we can provide appropriate support.

If you are unsure whether a trip is suitable for you, please contact us before booking.

15. MEDICAL REQUIREMENTS

Our tours operate in remote regions where medical facilities may be limited. It is each traveller’s responsibility to seek appropriate medical advice before booking. For adventure tours in particular, we strongly recommend consulting your doctor at least two months before travel.

Travellers with medical conditions or who take medication must advise us of the details when booking so this can be passed on to the Guide, including any medication being taken before departure.

Comprehensive travel insurance that covers medical treatment, evacuation, and cancellation is strongly recommended for all passengers.

16. TRAVEL INSURANCE

We highly recommend Travel Insurance and advise that it covers cancellation, curtailment, personal liability and loss of luggage and personal effects.

You are strongly advised to take out cancellation insurance at the time of booking, covering cancellation fees. If you leave a tour for any reason after it has commenced, we are not obliged to make any refunds for unused services. Likewise, no refund will be made if you fail to join a tour, join it after departure, or leave it before completion. The above cancellation fees are in addition to costs that may be levied by accommodation providers, travel agents or third-party tour and transport operator fees.

17. CHANGE OF ITINERARY

Untamed Escapes reserves the right to amend tour times, itineraries, and fares for its products as circumstances, time of year, and operational reasons occur. There will be no refunds in these circumstances, nor for delays incurred due to mechanical failure, accident, weather or any other unforeseen circumstances. We cannot guarantee exact pick-up and drop-off times and will accept no responsibility in the event of cancellation fees from other connecting services. No compensation will be considered for additional driving or time lost due to such changes.

18. TOUR SAFETY

We carry a satellite phone on remote tours to be used by our guide in an emergency. All guides are First Aid trained and certified.

19. AUTHORITY ON TOUR

A qualified guide runs our tours. Their decision is final on all matters likely to affect the safety or well-being of any traveller or staff member participating in the trip. If you fail to comply with a decision made by a guide or interfere with the well-being or mobility of the group, they may direct you to leave the tour immediately, with no right of refund. We may also elect not to carry you on any future trips booked. You must at all times comply with the laws and customs of Australia, and you also agree to travel in accordance with our responsible travel guidelines.

20. ACCEPTANCE OF RISK

Australia has many dangerous creatures, extreme weather conditions and often varying terrain. Safety is our number one priority, and all guides are highly trained to ensure passenger safety at all times. All passengers participating in our tours do so at their own risk, and Untamed Escapes can accept no responsibility for any loss, injury or accident. Passengers are responsible for any additional costs involved should such instances occur. All passengers will be required to sign a liability waiver before departure.

21. LIMITATION OF LIABILITY

We contract with a network of companies and individuals to assist in operating our tours. Untamed Escapes works with the best operators available but takes no responsibility for any act of neglect by any operator whose services are used as part of your tour. Our suppliers make every effort to safeguard clients, and we cannot be held responsible for personal injury or sickness to any customer beyond our control. We can also reserve the right to refuse to carry or continue to carry any passengers, luggage or goods.

22. SEVERABILITY

If any term or condition contained in these Booking Conditions is unenforceable or void by operation of law or as being against public policy or for any other reason, then such term or condition shall be deemed to be severed from this contract or amended accordingly only to such extent necessary to allow all remaining terms and conditions to survive and continue as binding.

23. PRIVACY POLICY

Untamed Escapes respects your privacy. Any personal information we collect is handled in accordance with our Privacy Policy and the Privacy Act 1988 (Cth). We collect only the details necessary to manage your booking, deliver safe travel experiences, and communicate with you about our services. By booking with us, you consent to your information being shared with service providers (e.g., accommodation, activity operators, transport providers) as required to operate your tour.

Our full Privacy Policy is available on our website.

24. APPLICABLE LAW

The laws of South Australia govern these Booking Conditions to the fullest extent allowable. Any disputes in connection with a trip or these Booking Conditions must be initiated in the courts of South Australia.