Safety & Flexibility
There has never been a better time to escape the crowds and explore the Southern Coastline of Australia, and Untamed Escapes is ready to welcome you back with confidence. The safety of our guides and passengers is our highest priority, and since COVID-19, we have reviewed every aspect of our operations and adapted. We have implemented a range of enhanced protocols so that you can sit back, relax and enjoy the serenity.
These protocols are based upon the Australian Federal Government and National COVID Compliance Commission COVID-Safe Guidelines, as well as the World Travel & Tourism Council’s ‘Safe Travel Protocols for Tour Operators’.
We will continually evaluate the most up to date information from these sources and adapt as required to ensure we are doing everything we can to keep our passengers safe.
Vaccination Policy
In accordance with Government regulations, passengers over the age of 16 wishing to participate on any Untamed Escapes tours must provide proof of COVID-19 vaccination. Only fully vaccinated passengers or passengers who have an official medical exemption (medical certificate or letter from an approved medical practitioner, with matching personal photo identification) will be permitted to board the vehicle. Children over 16 years old must be fully vaccinated, whilst children under 16 years old do not need to be vaccinated if accompanied by fully vaccinated adults.
Guides Training & Expertise
- All guides have completed COVID-19 Awareness Training for both South Australia and Western Australia. Health Safety Environment Australia has designed these programs. They teach us how to prevent and control the spread of COVID-19 and adapt to a “COVID-safe” way of operating.
- Our Director has participated in the National ATEC COVID Ready program.
- Guides will complete a self-declaration form as part of their preparation for the tour to declare any signs of illness and will not perform duties if unwell.
- Guides will monitor the health and wellbeing of passengers and themselves, ensuring if anyone becomes symptomatic while on tour, the correct protocols are followed.
- All guides have Senior First Aid Certification and hold the required vehicle licences, permits and knowledge of the destinations that tours operate.
Hygiene and Sanitation
- Each vehicle is thoroughly cleaned and disinfected at the beginning and end of each tour, with an emphasis on high touch points and hard surfaces. On extended journeys, the vehicle is cleaned at the end of each day, ready for the next morning.
- We use Government recommended cleaning, disinfectant and sanitisation products, routines, and monitoring.
- Our guides will frequently remind passengers to adopt protocols for regular hygiene practices.
- Hand sanitiser will always be available.
- Vehicle air-conditioning systems will be subject to thorough checks and increased routine cleaning to ensure clean air circulation is supplemented with fresh air options.
Fit for Travel Declaration
Upon booking, you will be emailed a Pre-Departure Information Pack, which outlines everything you need to know before travelling with us. This includes information about pick up times and what to bring on tour. It will also explain our new online check-in procedure whereby all passengers are required to complete the ‘Fit for Travel Self- declaration’ to confirm they are free from illness.
This will give you and all fellow passengers an added level of assurance. Additionally, passengers with any symptoms of illness before travel will be requested not to travel.
Safe Escapes includes the implementation of protocols for when guests or staff become unwell during a tour. We can respond quickly and discreetly to any such event, including ensuring safe return from remote locations.
Physical Distancing
Our journeys take you to some of the most remote and pristine places in Australia, so there are limited opportunities to interact with people outside the touring group.
We have decided to only fill our small group tours to 75% capacity, and many tours can be upgraded to a private experience so you can travel in your own private group.
Accommodation, Meals and Activities
We work with only the best, accredited tourism businesses in the regions we operate, all of who have implemented their own site-specific COVID Safe procedures.
For any food that is prepared by our guides while on the road, such as morning tea or picnic lunches, we follow Government recommendations and only use single-use equipment and provisions are recommended.
Flexible Booking Conditions
As a direct result of COVID -19, we have made changes to our booking conditions and cancellation policy. These are outlined in our Terms & Conditions on each website, and we recommend reading these before booking.
Playing Your Part
Here are a few things you can do to help:
- Physical distancing – help stop the spread of coronavirus by keeping your distance. Remember, don’t shake hands, or exchange physical greetings. Wherever possible stay 1.5 metres apart from other people.
- Practice good hygiene – wash your hands with warm soapy water for 30 seconds regularly. Cough and sneeze into your arm, and if you use a tissue, only use it once, then dispose of it. Then rewash your hands.
- Know the signs – if you develop a sore throat, fever, cough, or shortness of breath, fatigue, or loss of smell, please let our guide know and seek medical advice.
- Download the COVIDSafe app – this speeds up the process for officials when contacting people exposed to coronavirus (COVID-19).
View the current news and updates from the South Australian Government You can sit back and relax and know that you are in safe hands while travelling with us.
